No gift certificates, jewelry or other related or single-use or personal use products can be refunded.

Products purchased online will be delivered within a period of three business weeks, using a postal service.
In the possible event that a product purchased online does not reach its destination, AliceStudio undertakes to return the product (this excludes gift certificates and numbered tickets).

In the possible event that a product purchased online does not reach its destination following a second attempt, it is very likely that the shipping problem comes from the buyer’s address. AliceStudio therefore undertakes to keep the product in store so that the buyer can come and collect it whenever they want.

In the possible event that article 2 of this online purchasing policy occurs during a second order, AliceStudio will automatically keep the products in store so that the buyer can collect them whenever they want, thus avoiding other inconveniences following a potential address problem.
In the possible event that a gift certificate purchased online does not reach its destination, AliceStudio undertakes to keep the amount deposited as customer credit, so that the customer can come and use it on site whenever they want. seems.

In the possible event that one or more numbered tickets purchased online do not reach their destination, AliceStudio undertakes to keep the number(s) to the owner thereof, and to transmit them to him using an electronic service.

In the possible event that a product arrives damaged, AliceStudio asks the buyer to return the product using a postal service and undertakes to return a suitable product (while stocks last).

In the possible event that a product arrives damaged and is unfortunately no longer in stock at AliceStudio, AliceStudio undertakes to contact the buyer in order to offer them an equivalent or lesser product, or a credit of equal value which he can use directly in store.

In the possible case that a product arrives, but is not of the size or thickness desired by the buyer, the latter can return the product using a postal service to AliceStudio and accompany it with a letter explaining the buyer’s concern. AliceStudio undertakes to measure the product and contact the buyer so that the buyer can obtain a product of the right size (while stocks last). During this possibility, the product must be in new condition (neither twisted, nor worn, nor used in any way) otherwise, AliceStudio reserves the right not to respond to the buyer’s appeal. .

In the possible case that a product arrives in the wrong size or thickness and is unfortunately no longer in stock at AliceStudio, AliceStudio undertakes to contact the buyer in order to offer them an equivalent or lesser product, or a credit of equal value that they can use directly in store.